- Overdue, Replacement and other Charges
Books not returned on time are charged PhP2.00/day excluding Sundays, Mondays, and Holidays. Regardless of user status, unreturned overdue books as well as unresolved financial accounts in the library, including fines and lost books, may result in temporary loss of borrowing privileges until items are returned or replacement charges and/or fines are paid. In the case of students, unsettled library accounts at the end of the semester are sent to the Registrar’s office for diploma, transcript, grades, and registration holds.
Lost books: Any person who loses or fails to return a book within seven (7) days after the due date or recall shall either replace it with the same title or a good photocopy, or pay its current replacement value, or replace it with thirty (30) days by another title to be selected by the librarian. In all cases the person shall pay a fine equivalent to 50% of the cost of the book.
Mutilation: Users will be required to pay for the actual cost of repair and other processing charges, and will be required to render community service in the library for one week. Repeated violations will be reported to the Office of the University Registrar (OUR) for appropriate disciplinary action.
- Patron responsibility
All patrons are responsible for the materials borrowed from the University until all these materials are returned. They are also responsible for any charges incurred for overdue, lost, or damaged library materials.
All loans are renewable, if no one else has requested for the material. Students are limited to one renewal. No student may hold on to a book for more than four (4) consecutive weeks, whether the book is in demand or not. Renewal is done in person or through email on or before the due date at the Circulation Counter.
- Requests (Recalls, Reservations and Searches)
Requests for book recalls, reservations and searches are done at the Circulation Counter. Requests, however, are limited to current faculty, staff members, and students of UPOU.
Recalls: All loans are subject to recall. Any book borrowed after a week can be recalled if another borrower requests the material. Upon recall, the item should be returned promptly. Recalled books not returned within two (2) days following the receipt of the notice will be fined PhP10.00 per day thereafter until these are returned.
Reservations: Only books that are currently on-loan are qualified for reservation. A request placed for an item that is already charged out will automatically curtail the privilege of the existing borrower for book renewal. The priority to take out the material is given to the requestor. The requestor will be notified by phone when the material becomes available. Reserved materials will be held for at least one (1) week for pick-up, after which the book is shelved for general circulation.
Searches: Book search request to current faculty, staff, and students of the University. For prompt and efficient book-search activity, the following procedure should be followed:
- Consult first the Online Public Access Catalog (OPAC) to check whether or not the library has a copy of the material.
- Take not of the location symbol and the status of the book in the OPAC. Only books located at the “UPOU” with “available” status but cannot be found on the shelves, shelf for returned books, and other parts of the Circulation Section are qualified for this service.
- Fill up a “Book Search Request Form” available at the Circulation Desk.
- Users are encouraged to continue their search while the staff also helps in locating the material.
- Check the status of the book after an hour. Most books identified as missing by users are eventually found. Those that are not found after through searching will be replaced.
- Lost or damaged books
Users are responsible for all costs associated with lost or damaged materials including overdue fines, handling, and other processing charges. Damaged or lost books must be reported at once, and must be replaced within two (2) weeks from the date it was reported at the Circulation Desk. Failure to replace or pay for the book within the allotted time means suspension of borrowing privileges. If the book is found and returned within one month from the date of payment, the price paid for it is refunded but the corresponding fines, or an amount deemed reasonable by the Circulation Librarian, will be charged. Payment for lost/damaged book is done at the Circulation Section.
- Note: An official receipt is required when requesting for a refund.